Terms of Service

1.1 Who We Are

Pinnamount Escapes ("Pinnamount", "we", "us", "our") is a short-term rental and hospitality booking platform operated by Pinnamount Legacy Universal. Pinnamount Escapes connects independent property owners and managers ("Hosts") with travellers ("Guests") seeking short-term accommodation, ranging from single rooms and apartments to guesthouses, villas, resorts, and hotels.

1.2 What Pinnamount Is (and Is Not)

Pinnamount is a marketplace and booking intermediary. We do not own, manage, or operate any property listed on the platform. Each Host is solely responsible for the accuracy of their listing, the condition and legality of their property, and their compliance with all applicable national, county, and local laws, including tourism registration, tax, and licensing requirements in the jurisdiction where the property is located.

1.3 Creating an Account

To create a Host or Guest account, you must provide accurate information and meet the following requirements:

• Your full name, valid phone number, and email address.
• A secure password or secure sign-in method.
• You must be at least 18 years old.
• A national ID or passport when requested for verification. This is especially important for Hosts because Guests are trusting a person or team connected with the property.
• Acceptance of these Terms of Service and the Privacy Policy.

1.4 Host Listing Requirements

A Host cannot submit a property for publication until the required listing information, attestations, and private verification evidence have been provided. Hosts must provide or confirm:

• Proof of ownership or the legal right to rent the property, such as a title deed, lease agreement, or landlord or homeowners association consent where the Host is a manager rather than the owner.
• A KRA PIN for tax and payout administration.
• The Host’s county business permit position and acknowledgement that the Host remains responsible for obtaining and maintaining any permit required for the property’s operation.
• Actual property details, including property type, location, bedrooms, bathrooms, amenities, house rules, pricing, and current availability information.
• Genuine photographs of the actual property. Stock or reference images must not be submitted as if they depict the property.
• A payout method supported by the listing flow, currently M-Pesa or PayPal. Pinnamount never asks a Host to submit an M-Pesa PIN or payment-provider password.
• Agreement that the property-specific house rules and cancellation terms will be disclosed clearly to Guests.

1.5 Booking Requirements

Before a Guest can request a stay, the Guest must provide accurate booking details and accept the policies shown for the selected property. Depending on the property, booking value, stay length, risk checks, or applicable law, Pinnamount may require additional identity verification.

• A verified account, a valid phone number, and a private profile photo before requesting a stay. Additional identity verification may be required where appropriate.
• A valid supported payment method, such as M-Pesa, a credit or debit card through the supported processor, or PayPal.
• Check-in and check-out dates, a guest count, and a requested check-in time in East Africa Time.
• Acceptance of the property’s specific house rules, these Terms of Service, the Privacy Policy, and the Booking & Cancellation Policy.
• Full or partial payment upfront where required by the booking flow. Funds remain subject to the payment and release terms in the Booking & Cancellation Policy.

1.6 Host Responsibilities

• Maintain accurate listing details, including property type, amenities, pricing, availability, and photographs that genuinely represent the property.
• Hold any business or accommodation licence required in the relevant jurisdiction, including applicable county requirements in Kenya.
• Honour confirmed bookings and communicate promptly with Guests.
• Ensure the property is safe, clean, accessible, and consistent with its listing at check-in.

1.7 Guest Responsibilities

• Provide accurate identification and contact details when registering or booking.
• Treat the property, its contents, Hosts, staff, and neighbours with respect and comply with the applicable house rules.
• Pay all amounts due for the booking, including applicable damage amounts where the booking terms permit them.

1.8 Commission, Fees, and Payments

Pinnamount charges Hosts a service commission on completed bookings, disclosed at the point of listing and confirmed before each booking is finalised. Current published rates start at 12% for standard listings, with reduced tiers available for qualifying Hosts as described on our pricing page. Commission rates may be updated from time to time; Hosts will be notified of any change before it applies to new bookings.

Guest payments are processed through supported payment channels, including M-Pesa, card processing, and PayPal, and are held by Pinnamount until the applicable release condition in the Booking & Cancellation Policy is met. Pinnamount is not a bank and does not offer deposit or escrow services regulated as such; funds are held only for the operational purpose of completing bookings safely.

1.9 Account Suspension and Termination

We may suspend or terminate an account that violates these Terms, provides false information, engages in fraudulent activity, or creates safety risks for other users. Users may close their own account through account settings or by contacting support@pinnamountescapes.com; see the Privacy Policy for what happens to account data.

1.10 Liability

Pinnamount facilitates bookings but is not a party to the accommodation contract between Host and Guest. To the extent permitted by applicable law, Pinnamount’s liability for a claim arising from a listing or stay is limited to the commission earned on the relevant booking, except where liability cannot be excluded by law, including in cases of fraud or gross negligence on our part.

1.11 Governing Law and Changes

These Terms are governed by the laws of the Republic of Kenya. As Pinnamount expands into additional countries, country-specific addenda may apply to bookings and listings originating in those jurisdictions and will be published alongside these core Terms.

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance.